悉尼科技大学 退费方式调整

Subject: Important update: The way we process refunds is changing

New refund request process

View online Dear Partner The way we process refunds is changing. From today, all future refunds on pre-paid fees/deposits will be processed through Flywire and refunded to the original payment account used to pay UTS. This streamlined approach will provide faster refunds for students and ensure we comply with Australian regulations. Refund request process Step 1 A student requests a refund. Step 2 UTS processes the student’s refund through Flywire. Step 3 Flywire contacts the student to verify payment information, as required by regulations. Please ensure the student responds promptly. Step 4 Once Flywire receives all requested information and completes checks, the money is then refunded to the originating account within 1-2 business days. Step 5  The student receives email notification from Flywire that the refund has been processed. Please allow 5-10 business days for the funds to be received. Please note: payments originally made by bank transfer cannot be refunded through Flywire and will continue to be refunded as per our current processes.  Refund charges and currency conversion Flywire charges a processing fee equivalent to 0.75% of the pre-paid fees/deposit. Additionally, currency conversion will be applied to the transaction by Flywire using real-time exchange rates. Please note: UTS is not liable for any variance. Should you have any questions please contact reps@uts.edu.au Privacy Statement  |  Disclaimer You have received this email as a UTS Agent Partner Representative. UTS acknowledges the Gadigal People of the Eora Nation, the Boorooberongal People of the Dharug Nation, the Bidiagal people and the Gamaygal people upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands. UTS CRICOS: 00099F UTS TEQSA: PRV12060 This email was sent by University of Technology Sydney, PO Box 123 Broadway NSW 2007, Australia